Major Healthcare Company Centralizes Compliance and Eliminates Manual Risk Tracking

Summary

A major diversified healthcare company of retail pharmacies, health insurance, and virtual care services was struggling with fragmented compliance operations. Compliance and risk data were scattered across spreadsheets and multiple disconnected tools, manual processes dominated evidence collection and reporting, and disconnected frameworks led to constant duplicate tracking. RegScale provided a centralized platform that unified the healthcare company’s compliance operations into a single pane of glass, delivering real-time visibility, automated workflows, and streamlined reporting. The result transformed the organization’s compliance posture and enabled teams to become self-sufficient in maintaining and reporting on compliance.

Challenge: Managing manual compliance with no visibility

The healthcare company faced a fundamental challenge: their compliance and risk management operations had become dangerously fragmented. Critical compliance data (including security plans, evidence, risk assessments, and policies) was scattered across countless spreadsheets and disparate tools. This fragmentation created an environment where no single team member could gain a complete picture of their compliance status without undertaking extensive manual work.

The absence of consolidated dashboarding or reporting capabilities also meant that leadership lacked visibility into the organization’s compliance posture. The manual effort required to collect and report evidence created an ongoing drain on team resources, with compliance personnel spending hours gathering documentation and preparing reports that should have been automatically generated.

The healthcare company was also struggling to manage multiple compliance frameworks efficiently. SOC 1, SOC 2, SOX, and HITRUST requirements were tracked separately, with duplicate control tracking across each framework. The lack of unified visibility meant the organization couldn’t maintain consistency or leverage common controls across frameworks.

Solution: A unified platform for centralized compliance management and automation

RegScale offered the healthcare company a unified system where security plans, evidence, risks, and policies could be managed, tracked, and reported from a single location. This consolidation eliminated the need to navigate multiple tools and spreadsheets, giving compliance teams a true single pane of glass for all compliance activities. By centralizing all frameworks within RegScale, the healthcare company also gained the ability to map common controls across SOC 1, SOC 2, SOX, and HITRUST, eliminating redundant tracking and ensuring consistency.

Automated workflows 

RegScale implemented automated workflows that transformed how the healthcare company managed compliance processes. Tasks that previously required manual intervention (such as evidence collection, control validation, and status reporting) were automated through configurable workflows, freeing compliance teams from repetitive manual work. 

Real-time dashboarding 

The platform’s dashboarding capabilities provided real-time visibility into compliance status across all frameworks. Custom dashboards were configured to display unified risk reporting, evidence status, control implementation progress, and other key metrics. Leadership could now access current compliance information at any time, with drill-down capabilities into specific areas of concern. 

Future state 

The platform’s compliance and risk modules were deployed in a scalable on-premises configuration to meet the organization’s security and data residency requirements. This enabled the healthcare company to centralize control of their compliance documentation while maintaining the security posture required for healthcare operations. 

Looking ahead, the platform is configured for integration with vulnerability and asset management tools like Tenable. These planned integrations will further automate evidence collection by syncing vulnerability data and assets directly into RegScale, creating an even more comprehensively automated compliance ecosystem. 

Results: Self-sufficient teams with real-time visibility and dramatically reduced manual effort

RegScale has fundamentally transformed how the healthcare company manages compliance operations. The most immediate impact has been the achievement of real-time visibility into compliance status across all frameworks, with leadership and compliance teams now able to access current, accurate compliance information through intuitive dashboards rather than waiting days or weeks for manually compiled reports. This real-time visibility has improved decision-making, accelerated audit responses, and increased confidence. 

The consolidation of frameworks and centralization of compliance data have dramatically reduced manual processes and eliminated redundant work. Controls are now documented and managed once, with automated mapping to all applicable frameworks. Evidence collection processes that previously required manual coordination across teams are now streamlined through automated workflows. 

Perhaps most significantly, compliance teams have become self-sufficient in maintaining compliance and generating reports. RegScale has delivered a scalable GRC automation solution that centralizes risk, evidence, and policy management in one unified system, positioning the healthcare company to manage their current compliance requirements more efficiently while providing a foundation for scaling future compliance operations. 

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