Global Law Firm Streamlines Documentation and Centralizes Compliance with RegScale

Summary

A global law firm was managing security documentation, policies, and evidence across multiple spreadsheets and shared drives, creating significant inefficiencies in responding to customer and vendor security inquiries. Teams spent hours consolidating Excel trackers and manually answering security questionnaires, with no consistent method for responding to customer requests or reusing previously approved answers. The firm needed a centralized platform where security plans, frameworks, and evidence could be managed in one location in order to achieve automated, consistent responses to security inquiries. RegScale provided an integrated, automation-first solution that standardized compliance processes across teams, automated questionnaire responses, offered framework mapping via its AI agent, RegML, and centralized security plan management — dramatically reducing manual effort while improving response consistency and accuracy.

Challenge: Managing scattered documentation with no standardized response process

The global law firm faced a critical operational challenge: their security documentation, policies, and evidence were fragmented across numerous spreadsheets and shared drives throughout the organization. Compliance teams lacked a single source of truth for security information, making it difficult to maintain accuracy, consistency, or version control across their documentation. 

The impact of this scattered approach was acutely felt in the firm’s ability to respond to customer and vendor security questionnaires. Teams spent countless hours manually consolidating information from different Excel trackers, policy documents, and scattered evidence locations to answer security inquiries. Each questionnaire response required significant manual effort, with team members hunting for information across multiple systems and then manually drafting responses based on whatever documentation they could locate. 

The absence of a consistent methodology for responding to customer security requests created additional complications. There was no centralized repository of approved answers that teams could reference or reuse when similar questions arose in subsequent questionnaires. This meant that the same questions were being answered repeatedly from scratch, wasting valuable time and introducing inconsistencies. 

For a global firm managing complex frameworks like ISO 27001 and NIST 800-53, this manual, decentralized approach was unsustainable. The firm needed a solution that could bring order to their compliance operations, eliminate redundant work, and enable teams to respond to questionnaires quickly while maintaining the accuracy their clients expected. 

Solution: Centralized platform with automated customer questionnaire responses and multiple frameworks aligned via RegScale’s AI agents

RegScale provided the law firm with a centralized platform where all security plans, frameworks, and evidence could be managed in a single location. This consolidation eliminated the need to navigate multiple spreadsheets and shared drives, giving compliance teams immediate access to current, accurate security documentation. The single pane of glass approach also ensured that everyone was working from the same information, eliminating version control issues and reducing the risk of outdated responses. 

Automated questionnaire responses: The RegScale platform’s automated response capabilities is enabling the law firm to generate accurate responses automatically. Once an answer is developed and approved for a particular type of security question, it can be reused across multiple questionnaires, ensuring consistency while dramatically reducing the time required to complete each response. 

Framework alignment through RegML: RegScale’s RegML capabilities have allowed the law firm to align multiple frameworks within a single system, enabling the firm to leverage common controls where applicable. 

Centralized evidence and security plan management: The platform’s centralized security plan management features are giving the firm a structured approach to maintaining their compliance documentation. Security plans, policies, and supporting evidence are now stored in RegScale, with automated evidence linkage ensuring that responses are supported by current documentation. The system’s tracking capabilities for review and approval workflows ensure that all materials go through appropriate vetting before being used in customer responses, maintaining the quality and accuracy standards the firm requires. 

Results: Dramatically reduced manual effort with improved consistency and faster response times

RegScale has fundamentally transformed how the law firm manages its compliance operations and responds to customer security inquiries. The most immediate impact has been the dramatic reduction in time required to respond to customer and vendor security questionnaires. What previously required hours of manual consolidation and drafting can now be completed much more quickly, with teams able to generate responses automatically using approved answers stored in the platform. This efficiency has freed compliance personnel to focus on higher-value activities rather than repetitive questionnaire work. 

Additionally, the centralization of security documentation has delivered substantial improvements in evidence retrieval speed and accuracy. Compliance teams no longer need to search through multiple spreadsheets and shared drives to locate relevant policies or supporting evidence. Everything resides in a single platform with clear organization and searchability, enabling instant access to the documentation needed for questionnaires, audits, or internal reviews. 

Perhaps most significantly, the firm has achieved a level of consistency across frameworks and customer responses that was previously impossible. Approved answers are reused systematically across questionnaires, ensuring that the firm presents a unified message about its security posture to all customers and vendors.  

RegScale has delivered an integrated, automation-first compliance solution that meets the unique needs of a global law firm environment while providing the power to manage complex frameworks effectively. The platform’s flexibility has positioned the law firm to manage current compliance obligations more efficiently while providing a scalable foundation for future growth in their compliance program. 

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