US Government Agency Automates Evidence Collection and Reduces Authorization Timelines

Summary

A US government agency under the Department of Commerce was struggling with labor-intensive manual processes for maintaining security plans and collecting compliance evidence across multiple product lines. The agency maintained its security plans in CSAM but relied on manual evidence collection that required coordination across the organization, along with cumbersome approval processes using Adobe and email. After a competitor solution wasted months without delivering a single functional capability, the agency needed a partner who could deliver immediately and automate their compliance workflows. RegScale provided rapid platform deployment with integrations to CSAM, AWS, Axonius, and QRadar, and is implementing automated evidence collection, streamlined documentation creation, and established efficient digital signature workflows — dramatically reducing the resource burden on the agency while improving compliance processes.

Challenge: Manual processes consuming resources across organizational boundaries

The government agency faced significant operational inefficiencies in maintaining security plans across each of their product lines. While the agency used CSAM as their system of record for security plans, the maintenance of these plans required extensive manual effort. Documentation updates, evidence collection, and approval workflows all depended on manual processes that created bottlenecks and consumed valuable staff time. 

Manual evidence collection represented a particularly acute challenge, requiring cross-organizational coordination to manually gather compliance artifacts. The approval process added another layer of complexity, relying on Adobe and email for document signatures: a cumbersome workflow that introduced delays and created tracking challenges. 

The agency’s frustration was compounded by a failed attempt to implement a competitor solution. Months were invested in this previous initiative without the delivery of a single functional capability, leaving the agency without progress on their automation goals. The agency needed a partner who could demonstrate immediate value, deliver working functionality quickly, and build integrations that would genuinely improve their compliance operations rather than simply replacing one set of manual processes with another. 

Solution: Rapid integration development and automated compliance workflows

RegScale addressed the agency’s challenges by delivering immediate platform functionality and building critical integrations that automated previously manual processes. The cornerstone of RegScale’s solution was a robust integration with CSAM. Historic SSP data was easily ingested from CSAM into RegScale, providing the agency with a modern, efficient environment for maintaining their documentation. The integration also supports uploading completed documentation back to CSAM for storage, ensuring continuity with existing agency processes and maintaining CSAM as the system of record while leveraging RegScale’s workflow and automation capabilities. 

RegScale developed integrations with the agency’s key security and infrastructure tools, including AWS, Axonius, and QRadar. These integrations automatically collect and maintain evidence to validate compliance status, ensuring that documentation remains current without requiring manual intervention from staff across the organization. Workflow development further streamlined the agency’s SSP maintenance by establishing digital signature processes that replaced the cumbersome Adobe-and-email approval chain, creating an efficient path from documentation updates through approvals and transfer to CSAM for final storage. 

Results: Efficient compliance operations with automated evidence and rapid delivery

RegScale’s implementation is delivering transformative improvements in how the Department of Commerce agency manages compliance. One significant operational impact has been the dramatic reduction in resources required to collect evidence, with integrations to AWS and QRadar now automatically gathering compliance artifacts that previously demanded coordination across organizational boundaries. Staff who once spent considerable time manually retrieving and compiling evidence can now focus on higher-value activities like proactive risk management. 

RegScale has also streamlined the agency’s entire documentation lifecycle. Data upload and transfer processes that once required manual effort now flow automatically between RegScale and CSAM, reducing the time required to maintain SSPs while improving accuracy and consistency. The workflow development for digital signature processing has eliminated the delays and tracking challenges inherent in email-based approval processes, creating a transparent and efficient path for security plan approvals. 

Perhaps most importantly, the agency’s partnership with RegScale has restored confidence in their ability to modernize compliance operations. The immediate delivery of platform functionality — in stark contrast to the competitor solution that wasted months without results — demonstrates RegScale’s commitment to delivering value quickly. The ongoing collaboration has enabled the agency to maintain current and required security plans efficiently while positioning them to expand their automation capabilities in the future. 

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